How does emotional intelligence as a competency go beyond the individual to become something a group or entire organization can build and utilize collectively? Written primarily by members of the Consortium for Research on Emotional Intelligence in Organizations, founded by recognized EI experts Daniel Goleman and Cary Cherniss, this groundbreaking compendium examines the conceptual and strategic issues involved in defining, measuring and promoting emotional intelligence in organizations. The book's contributing authors share fifteen models that have been field-tested and empirically validated in existing organizations. They also detail twenty-two guidelines for promoting emotional intelligence and outline a variety of measurement strategies for assessing emotional and social competence in organizations.

CARY CHERNISS is professor of applied psychology at Rutgers University. Cherniss is a specialist in emotional intelligence, work stress and burnout, management training and development, planned organizational change, and career development.

DANIEL GOLEMAN is the author of the New York Times best-sellerEmotional Intelligence and Working with Emotional Intelligence. Goleman and Cherniss cochair the Consortium for Research on Emotional Intelligence in Organizations at Rutgers.

Tables, Figures,& Exhibits xi

Foreword xvWarren Bennis

Preface xix

The Contributors xxvii

PART ONE: DEFINING AND ASSESSING EMOTIONAL INTELLIGENCE 1

1 Emotional Intelligence and Organizational Effectiveness 3Cary Cherniss

2 Emotional Intelligence: Issues in Paradigm Building 13Daniel Goleman

3 An EI-Based Theory of Performance 27Daniel Goleman

4 The Economic Value of Emotional Intelligence Competencies and EIC-Based HR Programs 45Lyle M. Spencer

5 Measurement of Individual Emotional Competence 83Marilyn K. Gowing

6 Group Emotional Intelligence and Its Influence on Group Effectiveness 132Vanessa Urch Druskat, Steven B. Wolff

PART TWO: HUMAN RESOURCE APPLICATIONS AND EMOTIONAL INTELLIGENCE 157

7 Using Human Resource Functions to Enhance Emotional Intelligence 159Ruth L. Jacobs

8 The Challenge of Hiring Senior Executives 182Claudio Fernández-Aráoz

PART THREE: EFFECTIVE SOCIAL AND EMOTIONAL LEARNING IN ORGANIZATIONS 207

9 Training for Emotional Intelligence: A Model 209Cary Cherniss, Daniel Goleman

10 How and Why Individuals Are Able to Develop Emotional Intelligence 234Richard E. Boyatzis

11 Developing Emotional Competence Through Relationships at Work 254Kathy E. Kram, Cary Cherniss

12 Implementing Emotional Intelligence Programs in Organizations 286Cary Cherniss, Robert D. Caplan

References 305

Name Index 327

Subject Index 333